Soulmates Privacy Policy

Last updated: August 9, 2026

This Privacy Policy explains how Soulmates (“we,” “us,” or “our”) collects, uses, and shares information when you use the Soulmates mobile application (the “App”). By using the App, you agree to this Policy.

1. Who can use Soulmates

Soulmates is intended only for adults who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has created an account, contact us so we can remove it.

2. Information we collect

Account and profile information

When you create an account (including through Google or Apple sign-in), we may collect your name, email address, and other details you choose to add to your profile, such as bio, photos, birthday, gender, preferences, and similar profile fields.

Location

If you enable location, we collect approximate location information so we can show people nearby and related distance features. You can turn location off in your device or App settings.

Communications

We process messages you send and receive in the App, including text, photos, and voice notes, as needed to provide chat features.

Voice calls

If you use voice calling, we process the information needed to connect and operate those calls (such as call status and related technical metadata). Call audio is used to deliver the call and is not sold.

Safety and verification

If you use verification, reporting, or similar safety features, we may collect information you submit (for example photos used for verification) and details about reports so we can review them.

Device and notifications

We may collect device identifiers and push notification tokens so we can send notifications you allow (for example messages, likes, matches, and incoming calls).

Usage information

We may collect basic information about how you use the App (for example feature usage and crash or performance signals) to keep the App working and improve reliability.

3. How we use information

We use the information above to:

Create and manage your account and profile

Provide matching, discovery, likes, messaging, and voice calls

Send notifications you have permitted

Show approximate distance or nearby results when location is enabled

Review reports, enforce our rules, and help keep the community safe

Process verification requests when you choose to verify

Respond to support requests and operate, secure, and improve the App

Comply with legal obligations

4. How we share information

We do not sell your personal information.

We may share information only as needed to:

Other users, according to your profile and in-app activity (for example profile details you publish, messages you send to them, and call participation)

Service providers who help us run the App (hosting, notifications, analytics, customer support, and similar services), under obligations to use data only for providing those services

Authorities or others when required by law, or when we believe disclosure is necessary to protect users, investigate abuse, or defend our rights

A successor organization, if Soulmates is involved in a merger, acquisition, or similar transaction

5. Your choices

Depending on your device and settings, you can:

Update or remove profile information in the App

Control location, notifications, and similar preferences in App or device settings

Block or report other users

Sign out of your account

Delete your account from App settings (where available), which removes your profile from active use in the App

Some information may remain for a limited time in backups, logs, or where we must keep it for legal, security, or fraud-prevention reasons.

6. Data retention

We keep your information while your account is active and as needed to provide the App. After account deletion, we delete or de-identify personal information within a reasonable period, except where longer retention is required by law or needed for safety, dispute resolution, or security.

7. Security

We use reasonable administrative, technical, and organizational measures to protect personal information. No method of transmission or storage is completely secure. Please protect your device and account credentials.

8. International processing

Your information may be processed in countries other than where you live. Where we do so, we take steps designed to provide appropriate protection consistent with this Policy and applicable law.

9. Children’s privacy

Soulmates is not directed to children under 18, and we do not knowingly collect their personal information.

10. Changes to this Policy

We may update this Privacy Policy from time to time. We will post the updated version in the App or on our listing and change the “Last updated” date. Continued use of the App after an update means you accept the revised Policy.

11. Contact us

If you have questions about this Privacy Policy or your personal information, contact us at:

Email: yassaraldelhi@invosplit.com

Also: the support / contact option on our Google Play listing or in-app help/report tools